Privacy Policy

1. Who We Are

Kithly operates as a family transition education and resource provider. Our registered address is 133 Beach Road, Nong Prue, Bang Lamung, Chonburi 20150, Thailand. For privacy-related enquiries, contact us at [email protected].

For the purposes of Thai personal data law (the Personal Data Protection Act B.E. 2562, or PDPA), Kithly is the data controller in respect of personal data you provide to us.

2. Data We Collect

We collect only what is necessary to respond to your enquiry, process your enrolment, or administer your participation in a programme. This may include:

• Name — to identify you and personalise correspondence.
• Email address — to confirm enrolment and send programme materials.
• Phone number — if provided, for scheduling and direct communication.
• Message content — from enquiry forms, to understand your situation and respond appropriately.
• Website usage data — via cookies, subject to your preferences (see Section 6).

Retention: Enquiry data is held for up to 12 months. Enrolment records are held for up to 3 years from the date of participation. You may request deletion at any time (see Section 7).

3. Legal Basis for Processing

Under the PDPA and general data protection principles, we process your personal data on the following bases:

• Consent — for marketing communications, where you have opted in.
• Contract — to carry out our obligations when you enrol in a programme.
• Legitimate interests — to respond to enquiries and improve our services.
• Legal obligation — where required by Thai law.

4. How We Use Your Data

• Responding to your enquiry and confirming programme enrolment.
• Sending programme materials, session reminders, and follow-up notes.
• Improving our workshop content and toolkits based on aggregated, anonymised feedback.
• Meeting any legal obligations applicable under Thai law.

We do not sell your personal data. We do not share it with third parties except as described in this policy or as required by law.

5. Data Protection Measures

We take reasonable technical and organisational steps to protect your data from unauthorised access or disclosure. These include:

• Encrypted data transmission (HTTPS) on our website.
• Access to personal data restricted to staff who need it to carry out their role.
• Periodic review of data handling practices.
• Prompt notification to affected individuals if a data breach occurs, in accordance with applicable law.

6. Cookies

Our website uses cookies to understand how visitors use it and to remember your preferences. We use the following categories:

• Essential cookies — required for basic site functionality. Always active.
• Analytics cookies — help us understand traffic and usage patterns. Optional.
• Preference cookies — remember your settings. Optional.

You can manage your cookie preferences at any time via our Cookie Policy page.

7. Your Rights

Under the Thai PDPA and general data protection principles, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data, subject to any legal retention obligations.
• Object to processing carried out on legitimate interests grounds.
• Withdraw consent at any time for processing based on consent.
• Data portability — receive your data in a structured format.
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external resources. Kithly is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external site you visit.

9. Children's Privacy

Kithly's services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have done so, we will delete that data promptly. If you believe a minor's data has been submitted to us, please contact us at [email protected].

10. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via the email address associated with your account, or by a notice on our website. The date at the top of this page reflects when the policy was last updated. Continued use of our services after an update constitutes acceptance of the revised policy.